What is the first criterion used in a progressive, disciplinary process?

• A. Informal action, through training, counseling, and/or instruction can be utilized first in the progressive disciplinary process
• B. Immediate suspension
• C. Demotion
• D. Termination

Answer: (A)

Progressive discipline starts with the least disruptive approach to help someone improve. The first step is informal action—training, counseling, or instruction—to address the issue and clarify expectations. This gives the employee an opportunity to correct their behavior or performance without formal penalties, while also documenting that guidance was provided.

If improvement isn’t made after this initial step, the process moves to more formal actions, such as suspension, demotion, or termination, depending on the severity and persistence of the problem. These heavier consequences are reserved for cases where informal guidance hasn’t produced the needed change, or for misconduct that warrants immediate escalation.